Abandon Call Scripts Upselling Wait times 
aircall
MAY 14, 2021
During busy times when sales or support agents are having lengthy conversations, a predictive dialer will slow down making outbound calls until there are more agents available to accept calls. Presents the risk of abandoned calls if agents take too long to connect. Requires more than a few outbound calling reps.
Dialer 360
OCTOBER 12, 2018
The solution is also seamlessly integrated email and real-time chat into a unified platform. Also, they can track customer wait times and high call volume time. This doesn’t only increase customer satisfaction also deliver improvements in upselling and cross-sell opportunities. Better Reps Experience.
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