Abandon Call Metrics Virtual Agent Wait times 
Fonolo
APRIL 4, 2023
Source: HubSpot 5 Metrics Every Medical Call Center Should Know 93% of customers say they are more likely to purchase again from companies that provide excellent customer service. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: Ameyo 30% of U.S.
Fonolo
JANUARY 4, 2022
5 Metrics Every Medical Call Center Should Know. Nearly that many again have used a virtual agent or chatbot on their smartphone. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use. 30% of U.S.
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