NobelBiz

DECEMBER 19, 2021

The abandoned call rate represents the proportion of abandoned calls compared to the total number of calls made. Depending on the source of the call, your agents employ a variety of strategies to reduce call abandonment. Here are 5 ways to optimize the call abandonment rate.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Integrated their EPIC system with new IVR. Provided agents with EPIC data through a window pop during customer interaction. ROI Metrics and Optimization.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Fonolo

SEPTEMBER 26, 2017

That means if your hold times are long, your callers have the option to get a call at a later time instead of waiting for an agent. These built-in call-back features work by holding the caller’s place in line (“virtual queuing”) so the total wait time is the same. The Scheduling Interaction.

Call Center 64

Call Center Abandon rate Abandon Call Morale 64