What Is Call Queuing and Why It Is Important?
Hodusoft
SEPTEMBER 20, 2023
A call queue, also known as a waiting queue or phone queue, is a system in call centers or contact centers that places callers into a virtual queue, based on pre-established criteria, until the right (most suitable) agent is available to answer their call. Here is how a call queue works: 1.
Let's personalize your content