Abandon Call Education First call resolution Wait times 
Fonolo
JANUARY 4, 2022
On average, a 1% improvement in First Call Resolution (F.C.R.) say they spend most of their time on mundane tasks, versus 34% of agents with A.I. For example, only 13% of education institutions are using A.I. Statistics that Show the Importance of Speed and Short Wait Times. Source: Bluewolf.
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) say they spend most of their time on mundane tasks, versus 34% of agents with A.I. For example, only 13% of education institutions are using A.I.
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