Abandon Call Education First call resolution Virtual Agent 
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) Source: Salesforce 51% of agents without A.I. say they spend most of their time on mundane tasks, versus 34% of agents with A.I.
Fonolo
JANUARY 4, 2022
On average, a 1% improvement in First Call Resolution (F.C.R.) 51% of agents without A.I. say they spend most of their time on mundane tasks, versus 34% of agents with A.I. For example, only 13% of education institutions are using A.I. 4 Tips to Reduce Abandoned Calls in Your Contact Center.
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