SharpenCX

DECEMBER 9, 2020

It’s the story of abandoned calls. Customers abandon calls when they’re frustrated from long hold times and unanswered questions. Meanwhile, managers and leaders are disappointed by plummeting metrics and the inability to satisfy every customer. Sound familiar? Everyone loses.

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NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

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SharpenCX

MARCH 30, 2021

Does our call center technology offer tools to help predict service levels and keep up with customer expectations? Customer satisfaction: What’s our First Call Resolution Rate? How long do we make customers wait on hold? Can we collect CSAT scores and customer feedback with our call center platform??

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