A Data Framework to Find (and Fix) Gaps in Your Call Center Technology and Customer Experience
SharpenCX
MARCH 30, 2021
Does our call center technology offer tools to help predict service levels and keep up with customer expectations? Customer satisfaction: What’s our First Call Resolution Rate? How long do we make customers wait on hold? Can we collect CSAT scores and customer feedback with our call center platform??
67 
Let's personalize your content