Remove Abandon Call Remove Contact Center Remove Metrics Remove Virtual Agent
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2023 Customer Service Statistics for Contact Centers

Fonolo

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. will result in a $276,000 reduction in annual operational costs.

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150+ Revealing Customer Service Statistics for 2022

Fonolo

Contact Center Trends 2022. 5 Metrics Every Medical Call Center Should Know. 62% of organizations view customer experience provided through contact centers as a competitive differentiator. Source: Deloitte: Contact Center Survey. Contact Center Trends 2022. Source: Gartner.

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Steering the Shift to Conversational IVR

TechSee

This negative experience causes severe frustration – 27% of consumers say they have abandoned calls to a company because they encountered an IVR. Customers can now use text, voice and images to help a virtual agent understand their problems. But times are changing. Adding vision to the mix.