Abandon Call Contact Center Metrics Virtual Agent 
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. will result in a $276,000 reduction in annual operational costs.
TechSee
NOVEMBER 19, 2019
This negative experience causes severe frustration – 27% of consumers say they have abandoned calls to a company because they encountered an IVR. Customers can now use text, voice and images to help a virtual agent understand their problems. But times are changing. Adding vision to the mix.
Fonolo
JANUARY 4, 2022
Contact Center Trends 2022. 5 Metrics Every Medical Call Center Should Know. 62% of organizations view customer experience provided through contact centers as a competitive differentiator. Source: Deloitte: Contact Center Survey. Contact Center Trends 2022. Source: Gartner.
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