Abandon Call Consulting industry standards outsourcing 
Fonolo
FEBRUARY 9, 2023
And for many call center managers, maintaining these service levels is a top priority. For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! Because using the 80/20 rule for call centers is doing exactly that.
Fonolo
JUNE 9, 2014
And for many call center managers, maintaining these service levels is a top priority. For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! And, second, no one knows where this standard came from! bpos #contactcenters… Click To Tweet.
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