Abandon Call, Conference, Metrics and Morale

New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

MARCH 30, 2020

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. But it’s not efficient in the long run.

Abandon Call

Abandon Call Morale Government Analytics

Scheduled Call-Backs Are a Call Center Superpower

Fonolo

SEPTEMBER 26, 2017

“Spikey” traffic degrades the customer experience and drags down key performance metrics. When agents can’t keep up with calls, the Average Speed to Answer (ASA) grows. That drives up the abandonment rate, as callers get tired of waiting on hold. Reducing Abandoned Calls. Managing Spikes in Call Volume.

Call Center

Call Center Abandon rate Abandon Call Morale

Customer Contact Central

New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Scheduled Call-Backs Are a Call Center Superpower

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