Abandon Call Cloud contact Contact center software Knowledge Base 
NobelBiz
DECEMBER 19, 2021
The abandoned call rate represents the proportion of abandoned calls compared to the total number of calls made. Beyond this acceptable level, a contact center must reconsider its strategy and resources in order to lower it as much as possible. In general, it should not be more than 5%.
SharpenCX
NOVEMBER 19, 2019
While high wait times might not be typical of your contact center, seasonal spikes can send your metrics off the charts. That’s why abandoned calls increase by an average of 11% on Cyber Monday alone. And with every abandoned interaction, customer frustration brews quicker than family drama at the holiday table.
NobelBiz
MAY 2, 2022
Call routing is the process of connecting a caller to the most appropriate agent during an inbound call, and it’s a crucial component of your call center performance. In addition to identifying the call, modern routing tools may link it to your customer knowledge base.
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