Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
The delicate balance is to deliver quality service without sacrificing the client experience, while also addressing the issue so that a follow-up contact is not required. Shorter calls equate to more calls per agent and higher income. Data must be centralized: it is best to avoid switching platforms or transferring calls.
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