4 Quick Fixes That Reduce Call Abandonment Rates Overnight
aircall
NOVEMBER 2, 2017
Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy. Convincing more customers to wait longer will certainly improve your abandonment rate, but it may not raise their satisfaction rate. Finally, don’t forget about on-hold music. Let Callers Opt Out. Okay, okay.
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