Abandon Call Call Center call center workforce Meeting 
Global Response
DECEMBER 2, 2022
Call center KPIs are chosen to measure progress toward the goals of each brand, and selection is customized to fit each unique set of objectives. Abandon rate = calls abandoned ÷ (calls abandoned + calls answered). Calls in queue. They should be timely and actionable. Agent status.
Pipkins
DECEMBER 5, 2019
So why are the problematic mathematical assumptions of the outdated Erlang C formula built into your call center’s workforce management software? Optimize Your Call Center With Pipkins. Meet Merlang , Erlang’s sexy younger brother. A Modern Formula For Modern Call Centers.
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