A Definitive Guide to Call Center Metrics: 17 Call Center KPIs to Track
JustCall
JANUARY 5, 2021
With call center metrics, you can identify your strengths and weaknesses and take stock of how your agents are faring. But, which contact center metrics and KPIs should you focus on? In this blog, we will help you identify which metrics matter the most. Call Center Metrics. Call Volume.
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