Remove Abandon Call Remove Benchmark Remove Metrics Remove Virtual Agent
article thumbnail

2023 Customer Service Statistics for Contact Centers

Fonolo

Source: HubSpot 5 Metrics Every Medical Call Center Should Know 93% of customers say they are more likely to purchase again from companies that provide excellent customer service. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: Ameyo 30% of U.S.

article thumbnail

150+ Revealing Customer Service Statistics for 2022

Fonolo

5 Metrics Every Medical Call Center Should Know. 5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) Nearly that many again have used a virtual agent or chatbot on their smartphone. 4 Tips to Reduce Abandoned Calls in Your Contact Center.