Abandon Call Benchmark Education First call resolution 
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) For example, only 13% of education institutions are using A.I. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough. Source: Bluewolf. 66% of U.S.
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) For example, only 13% of education institutions are using A.I. will result in a $276,000 reduction in annual operational costs.
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