Abandon Call Banking call center software Customer Service 
aircall
FEBRUARY 26, 2021
If so, you’ve probably called a bank, credit card company, or loan provider at some point for help. That’s a financial services sales agent, a type of call center agent whose job it is to help customers make informed decisions when it comes to purchasing financial services. . The person you spoke to?
SharpenCX
FEBRUARY 5, 2020
Instead, customer interactions sit in inbox wasteland until someone manually weeds through the requests. But many of your customers are like me. Only 19% of modern customers reach for the phone to call customer service. And another 70% expect self-service from the companies they do business with.
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