Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. Some factors that may affect the Service Level include unplanned service outages, high call or ticket volume, and frequency of agent absenteeism. Cost Per Contact.
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