NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

AUGUST 2, 2022

Call abandonment is a phenomenon that call centers do everything they can to avoid. However, call center agents are not always accessible right away. Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving.

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52

NobelBiz

FEBRUARY 17, 2023

No call center wants to disappoint its customers. But many don’t realize how poor service on the phone can have a significant impact on production and their income. What are the mistakes you should avoid in your call center? Is this their first encounter with your call center?

Customer Service 52

Customer Service Automatic Callback Call Center Average Handle Time 52