Abandon Call Analytics Customer centricity virtual call center 
JustCall
NOVEMBER 23, 2022
Call Summary Report : Shows details about all incoming calls in a specific time period, including data such as the number of answered calls, talk time, agent picking speed, abandoned calls, etc. Customer Centric KPIs. Queue Activity Report.
JustCall
MARCH 9, 2023
By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc., businesses can expedite their outward, customer-centric initiatives. What is BPO in call centers? Frequently Asked Questions 1.
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