Abandon Call Analytics Customer centricity Multichannel 
JustCall
MARCH 9, 2023
By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc., businesses can expedite their outward, customer-centric initiatives. What is BPO in call centers? What technology is used at call centers?
Dialer 360
OCTOBER 12, 2018
Call center solution designed to be customer-centric. Multichannel integration let reps field inquiries from customer’s preference of communication channels. Including social media, mobile, live chat, email and voice calls. Commanding analytics capabilities which provide actionable contact center insights.
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