Xaqt

FEBRUARY 26, 2020

Additionally, many companies, such as those in the travel and hospitality industries, are feeling the impact in their call centers as well. The first is to establish a program for agents to work from home. Xaqt's Cognitive Voice Automation Suite supports any type of voice interaction, not just those related to Coronavirus.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52

Balto

DECEMBER 14, 2022

There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. Here’s how to calculate the missed call rate for your call center: (Number of abandoned calls / total number of incoming calls) x 100.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

NobelBiz

FEBRUARY 21, 2023

Improves the First Contact Resolution (FRC) If you operate a call center, you know the importance of First Contact Resolution (FCR). The callback feature of the Interactive Voice Response (IVR) guarantees that the consumer is reached again by an agent who is qualified to address his queries.

Best practices 52

Best practices Contact Center Abandon rate Management 52