The 10 Essential Call Center Metrics You Can’t Live Without
Babelforce
NOVEMBER 25, 2021
Check out our eBook on contact center automation for even more tips!). #2 You measure CSat by sending customers a short survey, often post-interaction, that asks them to measure the experience on a scale. It’s an essential metric because customers who abandon don’t get a solution to their problem. 2 Customer Satisfaction (CSat).
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