The 10 Essential Call Center Metrics You Can’t Live Without
Babelforce
NOVEMBER 25, 2021
It can also show when you need to take steps to help your team; for example, by hiring staff or adding self-service resources. How to improve service level. To improve service level, you need either more agent availability or fewer calls. Remember that some abandoned calls are likely to be mistake dials.
52 
Let's personalize your content