Abandon Call Advertising Benchmark Metrics 
Xaqt
MARCH 27, 2020
For decades, Cost-per-Call has been a cornerstone metric in measuring and communicating the expense associated with running a call center and serving customers. Cost-per-Call is also frequently used to calculate the Return on Investment (ROI) when evaluating new technology. The same holds true with abandoned calls.
JustCall
MARCH 9, 2023
Inbound Contact Center An inbound contact center only manages incoming customer calls. This essentially means that businesses cannot use such types of contact center solutions to proactively place any calls to customers, whether for marketing or advertising. What metrics should be tracked at inbound call centers?
Expert insights. Personalized for you.
52 
Let's personalize your content