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Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. Some auto dialers have built-in voice detection software, and they can tell whether a human picked up the call or whether the call went to a voice mailbox. Doesn’t have call waiting. Conversion rate.

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How to Use Phone Metrics to Make Better Business Decisions

Jive

Hosted VoIP) has handed that valuable information over to companies of all sizes. That’s why, typically, the higher your transfer rate, the lower your customer satisfaction rating will be. Abandon rate. This is the percentage of callers who hang up before the call is answered by one of your employees.

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