Abandon Call Abandon rate Surveys Upselling 
Fonolo
FEBRUARY 9, 2023
Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3. In one report by Call Center Helper, researchers asked participants to rank the importance of different metrics in their operation.
Fonolo
JUNE 9, 2014
Let’s say your call center successfully met your 80/20 target all day, so you know that 80% of the calls were answered in less than 20 seconds — really that tells you very little about what went on that day: You still don’t know anything… Click To Tweet. Compare higher abandonment groups to a control group for this one.
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