Abandon Call Abandon rate Metrics Transportation 
JustCall
AUGUST 21, 2020
Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. Healthcare Call Center Metrics & KPIs to Focus On . But for a medical call center, prioritize these and track routinely. Call abandonment rates.
TASKE Technology
JANUARY 16, 2014
For example, an organization that provides non-emergency medical transportation may have a legislative requirement to meet a TSF of 85% within ten seconds. At TASKE, we consider answered, outflowed, or abandoned calls as handled when calculating TSF. Outflowed calls were properly handled, but perhaps not by an agent.
Expert insights. Personalized for you.
52 
Let's personalize your content