How to Use Phone Metrics to Make Better Business Decisions
Jive
AUGUST 27, 2018
Hosted VoIP) has handed that valuable information over to companies of all sizes. That’s why, typically, the higher your transfer rate, the lower your customer satisfaction rating will be. Abandon rate. This is the percentage of callers who hang up before the call is answered by one of your employees.
63 
Let's personalize your content