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6 Considerations for Building a Purposeful Quality Scorecard

Customer Service Life

When I took a job where I would direct quality efforts for an organization almost exactly four years ago, I must confess that I knew I had a lot to learn. It wasn’t until my boss helped me connect quality with the customer experience that I began to find purpose and meaning in the work. Click here to read the original post.

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Generative AI is Shaping The Future of Contact Centers in 2024

Balto

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. It’s a massive leap forward in the world of Artificial Intelligence and Machine Learning. What Is Generative AI?

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Top BigCommerce Apps To Boost Your Ecommerce Sales

OctopusTech

Some apps can be used for various purposes such as email marketing as well as SMS marketing. BigCommerce plays a significant role in the eCommerce industry as online retailers seek this platform due to its flexible and user-friendly interface. There are tons of apps BigCommerce supports from which you can easily boost your sales and profits.

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