5-magical-headsets-for-customer-service 
CSM Magazine
NOVEMBER 2, 2020
Imagine you are talking to a customer over the phone. You are in this part of the conversation where the client asks you about help with a product or services. Suddenly, you realize there’s something wrong with your headset. This is a nightmare for customers as well as service agents. They cannot hear you.
Expivia
JANUARY 19, 2021
You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. or we are trying to make interactions shorter, more cost-effective, or easier for the customer. Are they “fixing” the customer experience?
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