Is the Contact Center a Good Career? Tenured Agents Say Yes
Balto
FEBRUARY 6, 2023
What Does the Contact Center of 2030 Look Like? We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls.
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