Balto

AUGUST 22, 2022

With AI-powered platforms and AI-enabled tools to assist, guide, and coach agents in real time, agents are better able to resolve customer issues on the spot, reducing customer — and agent — frustration. Real-Time Guidance has checklists, dynamic prompts, and even shoots off fireworks for the agents at the end of successful calls.

Contact Center 52

Contact Center Scripts Gamification Coaching 52

JustCall

APRIL 18, 2023

Call centers are the face of any organization. Customer-facing domains, like sales and customer support, are especially reliant on the telephony system for day-to-day operations. So, how do you cut through the noise, maintain high sales performance and achieve the desired scalability? million mark?

call center software 52

call center software Call Center call center solutions Enterprise 52

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Does attrition decrease?

Contact Center 52

Contact Center Coaching Surveys Scripts 52