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How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

The benefits of artificial intelligence for the customer are relatively straightforward (more thorough answers, reduced hold times, etc.). But, it might not be as apparent how AI can positively influence the agent experience. Looking to the future, Balto published predictions on what contact centers could look like in 2030.

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10 Best Call Center Software: 2023 Updated List

JustCall

Ever since the pandemic, there has been an increased need for digital-first solutions and better customer experience. Over the last few months, the trio of pandemic-induced workflow, fast-paced digital literacy, and the ever-increasing bar for positive customer experiences has turned the sales call center space upside down.