The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Better still, customers who do need human support also experience lower wait times. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3%
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