The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. Better still, customers who do need human support also experience lower wait times.
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