Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?
Revation Systems
JANUARY 8, 2023
Enterprises now use several DCS applications to perform certain tasks and functions like communicating with customers, resolving client concerns, and collating feedback. They are inherently designed to increase the number of communication channels, hoping to improve customer service interactions. billion by 2029 at a CAGR of 16.2%.
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