Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive
JUNE 30, 2020
And customer success gels well with customer relationship management , CRM. Let us see how AI makes the CRM a lot more efficient than it actually was. CRM goes through a multitude of processes that relate directly to customer service. Advanced computing algorithms claim that AI owns a higher level of competence and hence delivers better results when imbibed with CRM. #2 ” The future of AI-enabled CRM will unlock more opportunities for customer success.