Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?
Revation Systems
JANUARY 8, 2023
This is a significant consideration for any enterprise since once they experienced bad customer service, 32% of customers stop doing business with a brand, even though they favored them before. For DCS tools, enterprises are only made aware that a customer engagement event occurred. billion by 2029 at a CAGR of 16.2%.
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