Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive


And that is why the advances in technology ensure that all of the customer’s action is captured as data. Later this data is used to analyze buying patterns, inclinations, and behavior of the client base. Furthermore, it puts those data into utilization that was earlier ignored by the traditional CRMs. Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029.