article thumbnail

10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction.

article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.

article thumbnail

Don’t Let Challenges Sink Your BPO! Navigate with HoduSoft

Hodusoft

from 2021 to 2028. With features like intelligent call routing, HoduCC ensures that calls are managed by the most appropriate agents based on their skills and knowledge, leading to improved efficiency. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%