2028 Customer Service Self service Wait times 
Hodusoft
OCTOBER 19, 2023
As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly.
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). . When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Inefficient Operations BPOs also struggle with challenges related to inefficient processes, impacting their ability to offer services effectively and meet client expectations. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
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