Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance. billion by 2028.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

JivoChat

JUNE 9, 2021

Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. This ultimately impacts the quality of the customer service they provide. By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. billion , from 2022 to 2028, with a CAGR of 21.8%. This helps reps understand how customers are reacting to what they’re saying during calls, so they can adjust accordingly.

Coaching 52

Coaching Sales Chatbots Analytics 52