NobelBiz

JULY 4, 2023

These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028).

Call Center 52

Call Center Contact Center First call resolution Construction 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). For example, preview or automatic preview dialers can show client information to the agent before the call is dialed.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Whether it is about adding new agents, expanding to additional locations, or responding quickly & efficiently to changing customer demands, BPOs need the flexibility to grow seamlessly. Data Security Concerns BPOs deal with a large amount of sensitive customer information on a daily basis.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52