2028 Customer centricity Management Wait times 
Hodusoft
OCTOBER 19, 2023
They help manage customer interactions by serving as the initial point of contact. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 from 2023 to 2028. from 2023 to 2028.
Netomi
FEBRUARY 21, 2024
Chatbots are at the forefront of the hospitality industry, from managing bookings to handling customer queries and providing personalized recommendations. Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention. billion by 2028.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. Data Security Concerns BPOs deal with a large amount of sensitive customer information on a daily basis.
Expert insights. Personalized for you.
52 
Let's personalize your content