2028 CRM Customer Experience First call resolution 
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. To streamline processes, BPOs need to automate repetitive tasks, implement advanced call routing methods, and other features that can help improve overall performance. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
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