2028 Banking Customer centricity Personalization 
TechSee
SEPTEMBER 21, 2021
These customers demand the same seamless end-to-end digital experiences they have learned to expect from their bank and favorite retail store. . Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .
NobelBiz
JULY 4, 2023
over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. When leveraged correctly, they equip agents with the tools they need to deliver personalized, efficient, and high-quality service.
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