Contact Center Geek

NOVEMBER 6, 2018

So, now that we have that out of the way, I offer you my three predictions for the future of the Contact Center. Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. Permalink.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

NobelBiz

JULY 4, 2023

AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028).

Call Center 52

Call Center Contact Center First call resolution Construction 52

Hodusoft

MARCH 3, 2022

As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 between 2021-2028 as per Grand View Research. Today, all small businesses need a robust internet connection and a call center softwar e package to have their own call center up and running. .

call center software 52

call center software Call Center Interactive Voice Response Analytics 52